Refund Policy

Last updated 29 September 2026

In short

Pro lifetime ($100, paid once) can be refunded within 30 days of the purchase. After 30 days it is final and is not refunded.
Pro monthly ($20 a month) can be cancelled at any time. Pro stays until the end of the month you paid for. Months already paid are not refunded.
The only exceptions are listed under “When a refund is given”.

Pro lifetime

Pro lifetime unlocks every Pro feature on your account permanently, for one payment of $100. Pro is unlocked the moment the payment goes through.

You can ask for a refund within 30 days of the day you paid. When the refund is approved, Pro is removed from your account. After 30 days a Pro lifetime purchase is final: it cannot be cancelled, refunded, exchanged or moved to another account.

Before you pay, the designer shows you these rules and you tick a box to confirm that you understand them.

Pro monthly

Pro monthly renews automatically every month until you cancel. You can cancel at any time from Account in the designer or from the link in your payment receipt. After cancelling you keep Pro until the end of the month you already paid for, and you are not charged again. We do not refund part of a month or months that have already been paid.

Your right of withdrawal

In some countries the law gives buyers a period, often 14 days, in which they may cancel an online purchase. For Pro lifetime our refund period of 30 days is longer than that, so you lose nothing. For Pro monthly that right ends for digital content once the content has been supplied with your agreement: by ticking the confirmation box before paying you ask for Pro to be unlocked immediately and you acknowledge that you lose the right of withdrawal as soon as it is unlocked.

When a refund is given

You bought Pro lifetime and ask within 30 days of the purchase.
You were charged twice for the same purchase, or charged after you had cancelled, by mistake.
Pro never unlocked on your account because of a fault on our side, and we could not fix it within 14 days of you telling us.
The law of the country you live in gives you a right to a refund that cannot be set aside by agreement.

How to ask

Write to support@editflag.com from the e-mail address of your account and include the order number from your receipt. We answer within 3 working days. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refund requests are decided under this policy and Paddle's buyer terms.

If something looks wrong with a payment, please write to us before you dispute it with your bank. We can usually sort it out faster.