Refund Policy

Last updated 8 November 2026

Pro lifetime

Pro lifetime unlocks every Pro feature on your account permanently, for one payment of $79. Pro is unlocked the moment the payment goes through.

A Pro lifetime purchase is final: it cannot be cancelled, refunded, exchanged or moved to another account, except as listed under “When a refund is given”. When a refund is given, Pro is removed from the account.

Before you pay, the designer shows you these rules and you tick a box to confirm that you understand them.

Pro monthly and Pro 6 months

Pro monthly ($15) renews automatically every month, and Pro 6 months ($36) every 6 months, until you cancel. You can cancel at any time from Account in the designer or from the link in your payment receipt. Cancelling stops the next renewal: you keep Pro until the end of the month or the 6 months you already paid for, and you are not charged again.

A Pro 6 months plan always runs to the end of the 6 months it was paid for. We do not refund part of a month or part of a 6-month period, nor periods that have already been paid.

Your right of withdrawal

In some countries the law gives buyers a period, often 14 days, in which they may cancel an online purchase. For every plan that right ends for digital content once the content has been supplied with your agreement: by ticking the confirmation box before paying you ask for Pro to be unlocked immediately and you acknowledge that you lose the right of withdrawal as soon as it is unlocked.

When a refund is given

• You were charged twice for the same purchase, or charged after you had cancelled, by mistake.
• Pro never unlocked on your account because of a fault on our side, and we could not fix it within 14 days of you telling us.
• The law of the country you live in gives you a right to a refund that cannot be set aside by agreement.

How to ask

Log in and choose Ask about a refund in Account, or write to support@editflag.com from the e-mail address of your account and include the order number from your receipt. Every request is read and answered by a person. We answer within 3 working days. Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Refund requests are decided under this policy and Paddle's buyer terms.

If something looks wrong with a payment, please write to us before you dispute it with your bank. We can usually sort it out faster.